There isn't any protocol that stipulates a specific color for any particular event or status for a Memorial Bracelet. The color chosen is a matter of personal choice.
The color of a Vietnam War POW/MIA bracelet however does have significance. The standard color for a MIA/POW bracelet is red and a KIA is black. Some people still follow this tradition.
People order bracelets in all of the colors available; however stainless steel and black are by far the two most popular choices for current KIA bracelets.
Return to the Top
Why are the VOT/Memorial Bracelets™ different in width from the Vietnam War KIA/POW/MIA bracelets?
VOT/Memorial Bracelets™ are made wider (5/8") to preserve the narrower band width (1/2") as a tribute to the original width of the Vietnam War POW/MIA bracelet.
Return to the Top
How sturdy is the metal of the bracelets?
The colored bracelets are made of 1/32" thick anodized aluminum (the color is coated on electronically). It is scratch and tarnish resistant. The stainless steel bracelets are 18 gauge.
Both the aluminum and stainless steel bracelets can bend and break if enough pressure is applied or they are bent repeatedly in the same location.
Although the stainless steel is impervious to the affects of chlorine, the aluminum may dull and show white mineral deposits. Neither metal will turn your wrist green.
Return to the Top
How do I determine the proper size bracelet?
Although a small bracelet will fit most children, a medium bracelet will fit most women, a large bracelet will fit most men and an extra large bracelet will fit most large men.
To determine the proper size for your wrist, fold a piece of aluminum foil into an approx. 1/2" strip. Place it over your wrist allowing for an approx. 1/2" gap between your wrist and the bracelet. Touch the two ends of the foil and mark where they touch. Measure the length of the foil between the marks and subtract 3/4" for aluminum and 1" for steel for the bracelet opening. Select the bracelet sized closest to your final length (Small = 5 1/2", Medium = 6", Large = 6 5/8", Extra Large = 7 1/4")
Return to the Top
Can I order by telephone?
Sorry, but we are not equipped to take credit card orders over the phone.
Return to the Top
Why won't my order recalculate?
If you are finding it difficult to recalculate the order after making your selection, please adjust your privacy settings under Tools/Internet Options. Lower the level of your privacy setting to medium. This will enable the cookies on the site to work.
Return to the Top
Why won't my computer allow me to place an order?
If your computer is not allowing you to place an order on the web site, please upgrade your browser and try again. The web site is optimized for the browsers Internet Explorer 6.0 (or later) and Safari 2.0 (or later). If you are still having trouble, please select the order by mail option after you click the recalculate button.
Return to the Top
Why can't I print out a blank order form?
Due to the number of variables associated with each order, (including the cost of shipping which is calculated by the number of bracelets ordered and the distance shipped) we don't have a blank order form that can be completed by hand. You can however still use our web site to create a print out of your entered order and send this in with a check.
Return to the Top
How do I place an order by mail?
If you would like to order by mail, select the bracelet(s) you would like on the web site, then click the recalculate button. When you click recalculate, the bottom of the Selections Page will change. Click the "Order By Mail" button in the "Order Type" section, complete the shipping information and click the "Order Button" at the bottom of the page.
This will instruct you to:
(1) View the Mail Order Form
(2) Print it out
(3) Double check your selections
(4) Send the Mail Order Form and your check to our address listed on the page
Return to the Top
Can I order a bracelet with the name of the Police Dog that was lost at the WTC?
Yes, you can order a bracelet with Sirius, the name of the rescue dog that was lost on 9/11 at the World Trade Center by clicking here to a list of World Trade Center victims starting with the letter S. Sirius is at the top of this list.
Return to the Top
Can I order a custom engraved bracelet?
To create a custom bracelet that is personally meaningful to you, click the "Personalize" button in the top navigation of the web site or click here.
We can engrave up to 30 characters on each of two lines. If the engraving that you desire does not fit in the space provided on our site, please complete a Contact Us Form and we'll check your message against the size bracelet you are interested in to determine if it will fit it on the bracelet.
Return to the Top
Do you offer discounts for large quantity orders?
If you are interested in ordering 25 or more aluminum or stainless steel bracelets with the exact same two lines of engraving, you are eligible to receive the pricing listed below. (All icons are $1.50 each and shipping is extra.)
Once you have placed your order, you will notice that the pricing remains the same as it is listed on the web site. Due to safeguards in our system, we can only reduce the amount you are charged after the fact. Please complete a Contact Us Form immediately after placing your order and include your Order ID Number (found on your Order Confirmation) so that we can credit your order for the difference between the price on the web site and the quantity discount price.
The following is the discount pricing for the various size orders:
25-49
Aluminum - $13.99 each
Stainless steel - $16.99 each
50-74
Aluminum - $12.99 each
Stainless steel bracelets - $15.99 each
75-99
Aluminum - $11.99 each
Stainless steel bracelets - $14.99 each
100+
Aluminum - $9.99 each
Stainless steel - $12.99 each
Return to the Top
Do you offer a discount to family members?
Yes, we do offer a discount to immediate family members of the people listed on the Memorial Bracelets™ site. Personalized bracelets do not qualify for the immediate family member discount. If you are the mother, father, sister, brother, son or daughter of a person listed on this site and would like to receive the discount, please place your order then immediately complete a Contact Us Form. Make sure you include your Order ID Number (found on your Order Confirmation) so that we can credit your order for the difference between the price on the web site and the immediate family member discounted price.
Return to the Top
What type of payment methods do you accept?
We accept Master Charge, VISA, Discover and American Express credit cards via our web site or checks and money orders via mail. All credit card data is encrypted with an SSL certificate by Verisign when transferred, and your credit card number is not retained in a database.
Return to the Top
Can you re-use my information to initiate another order for me?
We appreciate the fact that you have returned to our site, however for security reasons, we do not retain credit card and personal account information necessary to resubmit another order.
Return to the Top
How can I inquire about, or change, my order?
Fill out a Contact Us Form indicating your question about or revision to your order and make sure you include the order ID number found on your order confirmation. In the case of a revision, submit it as soon as possible, and we'll let you know if we were able to make the desired change prior to engraving.
Return to the Top
Request a person's name be added or information modified
If you would like to have a name modified or added to the site, please send us a Contact Us Form and email any links to web sites or documentation you have regarding the person's classification as a POW, MIA, KIA or VOT.
Return to the Top
How can I have a name removed from the web site?
If you are the family member of a person listed on the Memorial Bracelets™ web site, you may have a name removed by completing the Contact Us Form.
Return to the Top
What shipping options do you offer?
We offer UPS shipping Ground, Two Day Air and One Day Air. If you choose to ship UPS, you must supply a physical street address (not a PO Box). UPS shipments can be tracked and we guarantee delivery. Shipping One or Two Day Air does not shorten bracelet processing and engraving time.
We also offer First Class Mail via the United States Postal Service. If you are having a bracelet sent to a P.O. Box, APO or FPO address, you must use this method. Unfortunately, since First Class Mail cannot be tracked, delivery is not guaranteed.
Return to the Top
How much does shipping cost?
All of the UPS shipping costs are calculated directly from the UPS web site and do contain a small handling fee to cover the cost of the envelope and other shipping materials and expenses.
To utilize our site to calculate your shipping cost, enter the bracelet(s) you are interested in ordering and fill out the billing and shipping information. Click "Place Order" at the bottom of the screen. Your selection will be displayed including the Shipping Charge. You may either select "Place Order" to continue with your credit card information or go back to your order and edit your information.
Return to the Top
When will my order be shipped?
Your order will ship within 20 - 25 days from the date your order is placed for processing and engraving. This time allows for your order to be processed, engraved, checked and packaged. Shipping via UPS 1 or 2 day air does not shorten processing or engraving time. Unfortunately, we can not accommodate "Rush" orders, but will make every attempt to deliver bracelets for special events.
You will receive an email when your order is shipped. If you specified your order be shipped via UPS and you do not receive it within 10 days after you receive the email, please send us a Contact Us Form immediately so the package can be traced.
Return to the Top
How do I ship an order outside of the United States?
You can ship your order overseas using either of the following two methods:
1. Shipping United Parcel Service Worldwide Expedited Service, costs upward of $48.00 USA (just for freight)... but it is traceable and insured and we will guarantee delivery.
2. Shipping Airmail at a cost of about $6 - $9.00 is more reasonable, but it is neither traceable nor insured against loss or damage, therefore we can't guarantee delivery (but our last order to Australia did arrive just fine!).
If you are interested in placing an order to be shipped outside of the United States, please complete a Contact Us Form so we can send you instructions for using our site to calculate the shipping cost.
Return to the Top
How do I ship to an APO/FPO Address?
To ship to US Military personnel overseas, enter the APO or FPO in the City Name field and the AE or AP as the State Abbreviation. You must also choose US Mail as the shipping method. Unfortunately, UPS does not ship to an APO or FPO.
Return to the Top
How do I send a gift to someone or ship to a different address?
Enter your name and information in the Billing Information fields and then enter the desired recipient and their address in the Shipping Information fields.
Return to the Top
What is the Number on the end of my Vietnam POW/MIA bracelet?
The number listed on the end of your Vietnam POW/MIA bracelet is the wall number (address) of your person's name on the Vietnam Veterans Memorial in Washington D.C. (The Wall)
Bracelets were originally made with the home state (abbreviation) of record listed on one end. Once The Wall was built, it became standard to also engrave the wall number on the other end.
Return to the Top
How long should I wear a POW/MIA Bracelet?
Traditionally a POW/MIA bracelet is worn until the person named on the bracelet is accounted for or comes home. Whether it is for 28 days or 28 years, the bracelet is worn to keep the memory of the imprisoned or missing person alive.
Return to the Top
How do I send my POW/MIA bracelet to the family?
If the person on your POW/MIA bracelet has been accounted for and you would like to send your bracelet to the family, please do not contact them directly but use the following procedure:
1. Write a letter to the family of the POW/MIA making sure to include all contact information in the event the family chooses to contact you.
2. Place the letter and the bracelet in an envelope, seal it, add the proper postage, write your return address and simply address the envelope:
To The Family of (Soldier's Name)
3. Write a letter to the Defense Prisoner and Missing Personnel Office (DPMO). In the letter, explain that the enclosed envelope contains a POW/MIA bracelet, and request that it be forwarded to the family. The DPMO will add the family's address to your envelope.
4. Place the DPMO request letter and the To The Family of envelope inside another envelope, seal it, add the proper postage, write your return address and mail it to:
Department of Defense
Defense Prisoner Of War/Missing Personnel Office
2400 Defense Pentagon, Washington, DC 20301-2400
Attention Mr. Chuck Henley/POW MIA Bracelet Return
Return to the Top
Why aren't other terrorism victims and heroes listed on the site?
While we recognize the terrible loss suffered by families around the world, our site only lists those terrorist victims and heroes from the USA.
If there is someone you would like to remember with a Memorial Bracelet, you may utilize the "Personalize" feature of our website to create a bracelet that is personally meaningful to you.
If you know of a United States citizen that is a Hero or Victim of Terrorism or a Vietnam War POW/MIA or KIA and is not listed on our site, please complete the Contact Us Form.
Return to the Top
How can I find out more about the person on my bracelet?
If you would like to find some specific information about a person lost at the World Trade Center, visit the Department of Defense web site or post your question on one of the following two forms:
New Jersey Online
Staten Island Live
For information about casualties of Operation Enduring and Iraqi Freedom, visit the Military City Web Site.
Return to the Top
Do you offer a guarantee? What is your return policy?
We guarantee your bracelet will be engraved exactly as you indicated and in the material and size you chose, so please double check your order before submitting.
We guarantee the delivery of bracelets shipped UPS, but since it is not traceable, we do not guarantee the delivery of bracelets shipped First-Class Mail or Airmail.
Supportive Message bracelets in new condition may be returned for a refund within 30 days from the date of shipment, but Personalized and Name bracelets may not be returned. The cost of shipping and handling is not refundable. Send us a Contact Us Form indicating your desire to return a bracelet. Include your Order ID Number (found on your Order Confirmation) so that we are able to process your refund.
Return to the Top
How much is donated to charity and where is it donated?
Since Memorial Bracelets™ is not a non-profit 501(c)(3) charitable entity, $2.00 of every bracelet sold is donated to charitable organizations that have very low expenses or pass 100% of the proceeds to help the families of the heroes and victims of terrorism.
For information about the amount donated and the charities that we have supported, please see the Donations section of the web site.
Return to the Top
Will I receive SPAM if I register for your newsletter?
When you submit an order or register for our newsletter, we do not share your email address with any other firm. Periodically, you may receive an email from us, but each email does contain an option allowing you to be removed from future emails.
Return to the Top
